GXS12000iRD 12000 Watts Dual Fuel Portable Inverter Generator, Gas & Propane Powered, Remote Electric Start,for Home Backup & Emergency Ready, Job Site, RV

Q1: Engine is running, but there is no AC output. What should I do?

Possible causes:
AC circuit breaker is open.
Generator has an internal fault.
Poor connection or defective cord set.
Connected device is defective.
GFCI outlet is open, if equipped.
Solutions:
Check AC load and reset the circuit breaker.
Check and repair the cord connection.
Try connecting another device in good condition.
Correct the ground fault and press the reset button on the GFCI outlet.
If the problem continues, contact customer service or an authorized service center.

Q2: The engine runs well with no load, but bogs down when a load is connected. Why?

Possible causes:
Short circuit in the connected load.
Engine speed is too slow.
Generator is overloaded.
Generator circuit is shorted.
Fuel filter is clogged or dirty.
Connected device is defective.
Solutions:
Disconnect the shorted electrical load.
Reduce the connected load.
Clean or replace the fuel filter.
Try another device that is in good condition.
If the issue continues, contact customer service or an authorized service center.

Q3: The engine will not start, starts rough, or shuts down while running. What should I check?

Possible causes:
Engine switch is OFF.
Fuel valve is OFF.
Low oil level.
Dirty air filter.
Out of fuel.
Stale fuel or water in fuel.
Spark plug wire is disconnected.
Bad spark plug.
Engine is flooded.
Fuel mixture is too rich.
Intake valve is stuck.
Engine has lost compression.
Fuel filter is clogged or dirty.
Shut off due to CO accumulation with blinking red indicator light.
Shut off due to system fault with blinking yellow indicator light.
Out of propane/LPG.
LPG cylinder knob or propane supply valve is not open.

Solutions:
Set the engine switch to ON.
Move the fuel valve to ON.
Fill crankcase to the proper oil level or place the generator on a level surface.
Clean or replace the air cleaner.
Fill the fuel tank.
Drain the fuel tank and carburetor, then refill with fresh fuel.
Connect the spark plug wire.
Replace the spark plug.
Wait 5 minutes and restart if the engine is flooded.
Replace the fuel filter.
Follow all safety instructions on the CO Action Label if the red CO indicator is blinking.
Contact customer service or an authorized service center if the yellow system fault indicator is blinking.
Replace the LPG cylinder or check propane/LPG supply.
Fully open the LPG cylinder knob or propane/LPG supply valve.

Q4: The engine lacks power. What are the possible causes?

Possible causes:
Load is too high.
Air filter is dirty.
Fuel filter is clogged or dirty.
Spark arrester screen is clogged or dirty.
Engine needs service.
Fuel is bad.

Solutions:
Reduce the load.
Replace the air filter.
Clean or replace the fuel filter.
Clean or replace the spark arrester screen.
Drain the gas tank and carburetor, then refill with fresh fuel.
Contact customer service or an authorized service center if service is needed.

Q5: The engine “hunts” or falters. How can I fix it?

Possible causes:
Carburetor is running too rich or too lean.
Fuel filter is clogged or dirty.
Choke was opened too soon.

Solutions:
Replace the fuel filter.
Set the choke to the halfway position until the engine runs smoothly.
If the issue continues, contact customer service or an authorized service center.

Q6: The engine shuts down while running. What should I do?

Possible causes:
Out of fuel.
Dirty air cleaner.
Low oil level.
Shut off due to CO accumulation with blinking red indicator light.
Shut off due to system fault with blinking yellow indicator light.
Out of gasoline or propane/LPG.

Solutions:
Fill the fuel tank.
Clean or replace the air cleaner.
Fill crankcase to the proper oil level or place the generator on a level surface.
Follow all safety instructions on the CO Action Label if the red CO indicator is blinking.
Contact customer service or an authorized service center if the yellow system fault indicator is blinking.
Fill with gasoline or replace/check the LPG cylinder and propane supply.